Charging 100% cancellation fee for missed appointment

<p>My wife and I have been using twisted whiskers for a few years now. Had good and bad service but still better services than most places.</p> <p>Last week we missed our appointment for our dogs, so my wife phoned the store, to apologise and ask if we can reschedule. So we got a nother date and time and we were told we will get charged a cancellation fee because we missed the appointment. Ok, I do understand a, we waisted their time. So took the dogs in this morning, nothing was said about the fee when we handed in the dogs, but still expected to pay. When we picked the dogs up, we were told that we have to pay 100% because we missed the appointment last week. We were told after our dogs were cleaned, so what can you do but pay.Could not believe they charged us 100% cancellation fee. I don't care if that is a company policy, they are ripping people off. Most companies charge 50%. I will look for a nother place for my dogs.</p>