WM
Willie M
1 reviews | Active since Dec 2012
24 Mar 2015, 15:14
you lost a client for life !!!
I have tried to use my points numerous times at the woodlands branch and every time the sales person/s gave me some other excuse. the system is offline or the system is updated and the points are not on the system yet.<br> Well you can take your points and your system and stuff it up your backside.<br> The sales person/s at woodlands branch made you lose a client for life. I will never buy from any branch again.<br> I will now support my local tobacco shop.<br> My word of mouth about twisp will only be negative feedback to all friends and family from now on.<br> BTW local coils fit onto your device perfectly and they are R20 a coil.<br> <br> <br>
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Replies (1)
Twisp The Smoking Alternative's replyOfficial
24 Mar 2015, 15:24Hello WMalherbe,
Hi Willie,
We apologise to hear that you feel this way.
We have updated our loyalty point system to improve customer experience, which is why loyalty points could not be redeemed or loaded onto your account. We do apologise about the inconvenience.
One of our Customer Support agents will get in touch with you shortly.
Your reference number is #0657
Kindest Regards,
The Twisp Team
Hi Willie,
We apologise to hear that you feel this way.
We have updated our loyalty point system to improve customer experience, which is why loyalty points could not be redeemed or loaded onto your account. We do apologise about the inconvenience.
One of our Customer Support agents will get in touch with you shortly.
Your reference number is #0657
Kindest Regards,
The Twisp Team
Twisp The Smoking Alternative's reply24 Mar 2015, 15:24
Official
Hello WMalherbe,
Hi Willie,
We apologise to hear that you feel this way.
We have updated our loyalty point system to improve customer experience, which is why loyalty points could not be redeemed or loaded onto your account. We do apologise about the inconvenience.
One of our Customer Support agents will get in touch with you shortly.
Your reference number is #0657
Kindest Regards,
The Twisp Team
Hi Willie,
We apologise to hear that you feel this way.
We have updated our loyalty point system to improve customer experience, which is why loyalty points could not be redeemed or loaded onto your account. We do apologise about the inconvenience.
One of our Customer Support agents will get in touch with you shortly.
Your reference number is #0657
Kindest Regards,
The Twisp Team