CB
Charles B
1 reviews | Active since Aug 2011
01 Jul 2015, 07:30
WORST SERVICE EVER !!!!!
After 6 e-mails, several calls and complaints via facebook over the last week the only response that I get is that the Twisp support will get back to me within 48 hours. Your new product (edge) sucks to say the least. I for starters will let all my fellow twisp users know about your so called service. I expect to get a responce that says \ Sorry to hear about your problem and will get back to you within 48 hours"as I have had 6 of them already. Please be so kind as to pay the money back to me for the items purchased !!!"""
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Replies (1)
Twisp The Smoking Alternative's replyOfficial
01 Jul 2015, 10:06Hello Good buy Peter,
Hi Charles,
We do apologise about your experience.
Please note that this complaint has been escalated as we always aim to provide the highest level of customer support.
Our Social Media Manager has sent you a mail this morning to personally offer assistance.
We hope to resolve this matter as soon as possible.
Kind Regards,
The Twisp Team
Hi Charles,
We do apologise about your experience.
Please note that this complaint has been escalated as we always aim to provide the highest level of customer support.
Our Social Media Manager has sent you a mail this morning to personally offer assistance.
We hope to resolve this matter as soon as possible.
Kind Regards,
The Twisp Team
Twisp The Smoking Alternative's reply01 Jul 2015, 10:06
Official
Hello Good buy Peter,
Hi Charles,
We do apologise about your experience.
Please note that this complaint has been escalated as we always aim to provide the highest level of customer support.
Our Social Media Manager has sent you a mail this morning to personally offer assistance.
We hope to resolve this matter as soon as possible.
Kind Regards,
The Twisp Team
Hi Charles,
We do apologise about your experience.
Please note that this complaint has been escalated as we always aim to provide the highest level of customer support.
Our Social Media Manager has sent you a mail this morning to personally offer assistance.
We hope to resolve this matter as soon as possible.
Kind Regards,
The Twisp Team