1 reviews | Active since Jan 2018
Will they ever fix it...
I have had endless problems with my Vega.
Bought only in November, I keep receiving messages that the coils are not supported in smart mode, even though I don't change the modes. The device also randomly turns off while smoking. I have taken the device to Sandton, Cresta and Mall of Africa where "software upgrades" have been done numerous times. I was then told to restart the device, which still has not fixed the problem.
And now the coils... Even though I have kept the device on the lowest power setting (15W), and only smoke occasionally during the day, the coils are lasting three to four days.
When are you going to fix this Twisp !?
Good Afternoon Russel
Thank you for taking the time to reach out to us regarding your query on your Vega device.
We are sorry to hear about your experiences with our staff as well as your Vega device. We will most certainly like to assist you and resolve this current issue with your device. Kindly forward this query to our support email (***) with a preferred contact number and one of our agents will be glad to assist.
Regards,
The Twisp Team
Good Afternoon Russel
Thank you for taking the time to reach out to us regarding your query on your Vega device.
We are sorry to hear about your experiences with our staff as well as your Vega device. We will most certainly like to assist you and resolve this current issue with your device. Kindly forward this query to our support email (***) with a preferred contact number and one of our agents will be glad to assist.
Regards,
The Twisp Team