MC
Mark C

1 reviews | Active since Mar 2009

26 Jun 2016, 12:35

Will not exchange a defective item

<p>I bought a charger for my Twisp at Bedfordview Shopping Centre less than 3 months ago which has now stopped working. I tried to exchange it today but was told that because I do not have a receipt this could not be done. I cannot understand why you need a receipt because the purchase is recorded with my cell number on your system. I guess I will go to one of your competition, I'm sure they will be more accomadating. :(((</p>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply27 Jun 2016, 07:10
Official

Hi Mark

Thank you for contacting us,

Depending on which store the product or part was bought at, we should most certainly be able to assist!

Next time, be sure to contact our support team directly if you need further assistance.