1 reviews | Active since Sept 2015
What must happen now?
To whom it may concern, <br> <br> This is day two of letting you know about the same problem that I have been having with my Twisp Edge for the last 19 Days. <br> <br> I called the customer support yesterday, 15 September, to let them know that I have been having issues with my Twisp consistently leaking - I was advised to go back to the Twisp kiosk to have the base changed as that would stop the leaking. Much to my dismay it has been less than 24 hours and again I am experiencing the same issue. <br> <br> I just called the customer support now, 16 September, and NOW it has to be an issue with saturation with the coil! Now I as the customer again have to go back to the Twisp kiosk to have this issue sorted out even though I was told it was DEFINITELY an issue with the base.. Again MY flavour goes to waste. MY petrol is used for this. MY time is spent at Twisp kiosk for something that I have paid so much money for!<br> <br> It has been exactly - 19 days since the purchase of the new Twisp Edge and to date I have had to consult with the Twisp Kiosk at Bedford Centre at least once every week due to the issues that I am currently experiencing with this device.<br> <br> WHAT MUST HAPPEN NOW! This is annoying now!!!!
Hi Nomvelo
We are aware that you had contact with our support team yesterday, and on previous occasions. It was explained that due to the fault that you were explaining on the telephone (as we could not see the device personally) that the fault may have been due to a seal between your atomizer base and tank. It was also explained in detail regarding the coils (atomizer head) and how they work.
When we contacted you yesterday to assist, the call was disconnected by yourself. We are always here to help as much as we possibly can, and with in the policies and procedures that have been put in place. We will once again, contact you personally.
The reason that we ask any customer to visit our kiosk, is to get hands on and personalized assistance.
Hi Nomvelo
We are aware that you had contact with our support team yesterday, and on previous occasions. It was explained that due to the fault that you were explaining on the telephone (as we could not see the device personally) that the fault may have been due to a seal between your atomizer base and tank. It was also explained in detail regarding the coils (atomizer head) and how they work.
When we contacted you yesterday to assist, the call was disconnected by yourself. We are always here to help as much as we possibly can, and with in the policies and procedures that have been put in place. We will once again, contact you personally.
The reason that we ask any customer to visit our kiosk, is to get hands on and personalized assistance.