What a star!

I had an issue with my Twisp and went to Somerset Mall a week ago to have it checked. Leilani checked it, cleaned it and said I could come back any time for a thorough clean again. After a few days, I refilled and the one would not work at all. I took it back to the kiosk and there was another gentleman who told me that one of the seals were broken and I had to replace the atomiser - at a cost of R150! I left a message for Twisp on FB because I only wanted a new seal, not a new atomiser. Jean-Marie phoned me within an hour. She asked me to bring it in to the kiosk and she would arrange for it to be collected and checked, and she would make a plan to get me a new seal if that was the problem. When I arrived at the kiosk, Leilani was back and she took the Twisp, opened it and found that the pin was inserted incorrectly and that that was why it was not working. What a pleasure to have someone like her looking after my Twisps. This kind of service makes me enjoy my Twisp so much more, because I know that there is always help around when I have a problem. Please convey my sincere thanks and appreciation to both ladies for service that exceeded all my expectations!