jj
juanita.kleynhans juanita.kleynhans

1 reviews | Active since Jan 2017

20 Jan 2017, 19:03

Waste of Money

<p>Very dissatisfied with the service I just received at the kiosk at baywest mall. My husband bought me a clearo 2 for my birthday on Wednesday cause he wants me to stop smoking..... it kept on leaking just above the battery. Little bit, could still use it but had to fill up the tank very often. so I thought maybe I didnt put the atomiser in correctly. Tried again and again but still little leaks. So straight after work I go back and asked if I did something wrong cause its not working. So the gentleman tells me that there is a small crack just above the battery and that I must have dropped it. Told him I didnt, phones his manager and he tells the manager there is no damage to the device doesn't look like its been dropped but cant explain the crack. And all he said was..... sorry mam.... you should've checked it upon purchase..... can't help you..... wow!!!! I literally left the mall in tears, just couldn't believe that I had absolutely no foot to stand on and was send away. So many shoppers around me saw and heard this and agreed. What proof do I have that I bought a broken device???</p>

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Replies (2)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply24 Jan 2017, 08:49
Official

Hi Juanita

Thank you for contacting us.

We are aware that this has been resolved with our customer support team already. If you need any further assistance, please feel free to contact the team directly.

jj
juanita.kleynhans juanita.kleynhans's update24 Jan 2017, 08:59
Reviewer Update

Thanks for the brilliant service