warranty issue on battery 1 month old

I bought a twisp aero gold Ltd edition around the 28th December 2015 along with 3 juices. The usual details are entered onto the computer system with ones contact number to show proof of purchase. Less than 1 month later and one of the batteries goes dead whilst on charge. Typically I keep everything except the receipt and take it in to be replaced. A week later and after being told by one sales guy that a new battery is on order on warranty but takes time being the gold type, I come to the twisp kiosk 2 days later and I'm told, sorry no receipt, no warranty from Morne, the guy who sold me the device a month earlier. <br> <br> Absolutely discusting customer service for a loyal customer of 2 years. Also the fact that the watercrest mall twisp staff can't even contact me adds to the poor service. <br> <br> Stuart mckenzie