Waiting for a refund

<p>I returned my Vega to your Grove-Mall outlet 4 February (Within the 10 days as per your return policy ). The person behind the counter took just my banking details and said it would be sent to head office. I followed up with an email to your support desk Case Ref: 1-18436 and was told that a regional manager will contact me and that the refund will be paid in full on 10/02/2017, I had to follow up again this morning and was again promised that someone will phone me. If I do not hear back from you at 12:00 today I will go verbal on social media as no one either from your store or head office has bothered to get back to me.</p>