MC
Muhummad C

1 reviews | Active since Mar 2016

17 Apr 2016, 01:46

Very unhappy

Second complaint with regard to the twisp solo, within a week of each other atomizer head and battery needed to be replaced because it was faulty, now the inner rubber seal in the tank completely split, leaving the seal in two separate pieces, one that was stuck in the tank which the shop assistant kindly removed, enquired about new seal, told me it will be there within a few days over a week has gone by no word from twisp although I've left my name and number and have been there on two separate occasions, absolutely unhappy, pathetic product, spent almost R1200 from getting the unit to buying fluids and replacement coils and it only lasting a month, I enquired about paying a difference to a better unit, idea was completely shot down by the assistant , as he claims it's pasts the 7 day window time frame. So now I'm sitting with a product that I've paid over a thousand Rand for in no use what so ever due to the poor quality of workmanship on this item. <br> I will never recommend twisp to another soul on this planet.

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply18 Apr 2016, 12:02
Official
Hello Cassim031,

Hi Muhummad

Thank you for contacting us.

All our device most certainly come with a 6 month warranty, and this means a device will be assessed and if there is any manufacturing fault, we will replace the part.

We must apologize that you were not contacted further by the store, and we like to investigate this further.

We will get an agent to contact you during the course of the day.