JB
Jack B
1 reviews | Active since Nov 2018
28 Nov 2018, 20:20
Very unhappy
I bought 2 twisps Cue the first day the one stopped working. That unit was exchanged. 5 days later the second unit started acting up. Then it works and then it doesn't. This is very bad. I also bought 12 pods and half of them don't work.
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Twisp The Smoking Alternative's replyOfficial
29 Nov 2018, 10:11 Good morning Jack,
Thank you for taking the time to reach us with your current query! ???? With regards to your query it could be your airflow that is blocked on your battery that’s blocking your pod from producing vapor, over time dust can build up in the little airflow causing the user to put strain on the pod resulting in the Pod not to heat up when being used. We advise you to visit one of our closest Twisp kiosk to you for a full assessment on your Cue battery and a service please have your proof of purchase with as if they find a fault they will do an exchange on the faulty part if found. With regards to the pods this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Alternatively, your pods are covered by a 6 month warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty.
If you have any further queries, please feel free to contact our Support Team. Many Thanks
Thank you for taking the time to reach us with your current query! ???? With regards to your query it could be your airflow that is blocked on your battery that’s blocking your pod from producing vapor, over time dust can build up in the little airflow causing the user to put strain on the pod resulting in the Pod not to heat up when being used. We advise you to visit one of our closest Twisp kiosk to you for a full assessment on your Cue battery and a service please have your proof of purchase with as if they find a fault they will do an exchange on the faulty part if found. With regards to the pods this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Alternatively, your pods are covered by a 6 month warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty.
If you have any further queries, please feel free to contact our Support Team. Many Thanks
Twisp The Smoking Alternative's reply29 Nov 2018, 10:11
Official
Good morning Jack,
Thank you for taking the time to reach us with your current query! ???? With regards to your query it could be your airflow that is blocked on your battery that’s blocking your pod from producing vapor, over time dust can build up in the little airflow causing the user to put strain on the pod resulting in the Pod not to heat up when being used. We advise you to visit one of our closest Twisp kiosk to you for a full assessment on your Cue battery and a service please have your proof of purchase with as if they find a fault they will do an exchange on the faulty part if found. With regards to the pods this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Alternatively, your pods are covered by a 6 month warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty.
If you have any further queries, please feel free to contact our Support Team. Many Thanks
Thank you for taking the time to reach us with your current query! ???? With regards to your query it could be your airflow that is blocked on your battery that’s blocking your pod from producing vapor, over time dust can build up in the little airflow causing the user to put strain on the pod resulting in the Pod not to heat up when being used. We advise you to visit one of our closest Twisp kiosk to you for a full assessment on your Cue battery and a service please have your proof of purchase with as if they find a fault they will do an exchange on the faulty part if found. With regards to the pods this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Alternatively, your pods are covered by a 6 month warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty.
If you have any further queries, please feel free to contact our Support Team. Many Thanks