Very disgruntled customer!!!!

I brought a Twisp Cue about 6 weeks ago and now cannot get the Cue pods anywhere. I called customer services and spoke to a gentleman by the name of Sebastian who said he would come back to me with an answer on where I can get the pods and I am still waiting for an answer a week later. How can you launch a product which customers have spent R400 on and then have no refills or after sales service. When are you going to get the pods back in stock again???? and if you don't then when can I expect a refund from Twisp on the Cue that I purchased?????