Very disappointed in the service and \ new "device"""

I am very disappointed in your new device as well as customer service. Hubby and I have been using the clearo for about 2 years and have had no problems. We decided to buy the new twisp edge. The one device had a faulty atomizer head it was going on but wasn't producing any vapour or taste, we know atomizers are only changed if it is dead on arrival so we put the spare one in and it was okay. Few weeks after that the intensity button (on the same device) was loose to the point where it is falling of. The device was not even a month old. I than took it to the kiosk at northgate ( let's not even talk about the pathetic service and the staff that apparently didnt pitch up for work) and was told that it's my fault and il just have to buy a new battery! I paid alot of money for the device thinking it would be better than the clearo but really less than a month.!!!!!! And they still have the nerve to tell me it's my fault. Something needs to be done about this terrible service and faulty devices I have seen complaints from other people who have had the same problem surely we can't all be at fault. It's as if all twisp wants is money and has no consideration for its customers.