MR
Michelle R
1 reviews | Active since Mar 2016
03 Dec 2018, 11:57
Very Disappointed
I purchased a Twisp Cue with a couple of pods a month or so ago. All the other pods worked perfectly except for the Rebel pod. It worked for a short while and then just stopped working. I am disappointed and frustrated with the fact that I paid for a product that does not work properly. This kind of service is unacceptable. If there is a flaw in the product then rather remove it. I was very impressed with Twisp as a whole, however now I am having major doubts in the product and service.
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Twisp The Smoking Alternative's replyOfficial
04 Dec 2018, 09:04Good Morning Michelle, thank you for reaching out to us. We are sorry to hear about your current experience. If your pods has stopped producing any favour, then this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Insert the pod in your device and give it a few hard puffs as this should ensure that the air bubble is released. However, after following these steps and your pod is still not working then you can visit your nearest Twisp kiosk with your proof of purchase. Our consultants will be happy to assess your pod and exchange it if they find it faulty.
Twisp The Smoking Alternative's reply04 Dec 2018, 09:04
Official
Good Morning Michelle, thank you for reaching out to us. We are sorry to hear about your current experience. If your pods has stopped producing any favour, then this is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface. Insert the pod in your device and give it a few hard puffs as this should ensure that the air bubble is released. However, after following these steps and your pod is still not working then you can visit your nearest Twisp kiosk with your proof of purchase. Our consultants will be happy to assess your pod and exchange it if they find it faulty.