1 reviews | Active since Mar 2010
Very bad experience
<p>I ordered the Twisp. It arrived 2 days after the promised date. The device i received was faulty. It was oozing oil and "popping". I contacted Twisp immediately and told them I wasnt happy with the product and wanted my money back. They refused. They didnt even take the time to ask what it was that i was unhappy with. If you are considering buying a twisp... rather look at other competing products which im sure will have a much better after sales service and actually genuinely care if a client is unhappy.</p>
Hi Stacey
Thank you for contacting us.
We see that you purchased your device on 24th November 2016. One of our customer agents assisted you when you contacted the team with regards to what you were experiencing with the device. We suggested that we can assist by assessing the device to see how we can resolve the issue at hand.
We will be getting one of our agents to contact you during the course of the day.
All our devices come with a 6 month warranty, so if there are any problems experienced the devices can be assessed and if a faulty part is found, the part is replaced.
Hi Stacey
Thank you for contacting us.
We see that you purchased your device on 24th November 2016. One of our customer agents assisted you when you contacted the team with regards to what you were experiencing with the device. We suggested that we can assist by assessing the device to see how we can resolve the issue at hand.
We will be getting one of our agents to contact you during the course of the day.
All our devices come with a 6 month warranty, so if there are any problems experienced the devices can be assessed and if a faulty part is found, the part is replaced.
Quick on the public response. This still hasnt been resolved. Very disappointing.
Quick on the public response. This still hasnt been resolved. Very disappointing.