Vega Not Recognizing Atomizer

Good Day,

Please can you assist me. My Name is Martin Narainsamy(cell: ********** 001), (email: **********

I have a Twisp Vega that will not recognize the atomizer tank and burning out my atomizers(3x0.5, 3x0.6). I have taken it back numerous times to various Twisp Outlets both in Durban and Johannesburg (Watercrest Mall, Mall of the South, Mall of Africa, Twisp the Glen) and they have put it on there computer to ‘UPDATE SOFTWARE’ and said the problem will NOT persist as the software is a problem. They had said that this(at Mall of Africa, Mall of the South & Watercrest Mall) is a KNOWN ISSUE AND I TOOK IT ON GOOD FAITH THAT THE DEVISE WOULD WORK PROPERLY. Having now updated the software about 8 times in the last 2 months(October & November 2017), I finally had enough and asked for an exchange because it is something I need, only to be told this last week that it is past 6 Months Warranty Date. It was purchased on the 28/05/2017.(See Receipt)

I then asked the lady at Mall of Africa to pickup on record that I have been having this problem for the past 2 months and have taken my device to update software so many times. She then says they do not have record of that. So I asked her to check my purchases which was un-usual as every time I took in this devise in the last 2 months I have Purchased something and a devise, She replies by saying she cannot help me and I should un***** & re-***** on the smart tank(which is absolute **** as the threads will wear out). This was on the 14/12/2017. So I ask is this your ‘Business Plan’ (TWISP), to take advantage of clients, as I had taken it on good faith that the devise would work, only for the problem to persist more frequently until this week when it would refuse to work. It seems like you stringed me along until the warranty was void, only to tell me it’s my problem!

I have also purchased numerous other devises every time I went in to fix my Twisp Vega only to be unsatisfied and suckered in to buy another device the next time I went in. I am sure you can pick it up on system that I took in the Vega If you can pick up the recent devices and purchases (as I have seen the lady at Mall of Africa do). I now have 5 devices(CUE WITH 3 BATTERIES, 2XEDGE(BLACK & WHITE), CIRRUS, VEGA) that I do not need because I only like my VEGA and frankly the others are not satisfying enough. Not to mention the liquids and covers, spares, mouthpieces, ect… Please help me as I have been a LOYAL customer who has respected all of the rules & regulations as I only use a Smart Tank with the devise. All I want is for my devise to be exchange because I feel that you guys just stringed me along for 2 months been full aware that the devise was faulty until the warranty was up.

Still waiting on a response from TWISP