1 reviews | Active since May 2016
Vega lasts about 2 weeks, if your lucky!
<p>I bought a Vega after being a regular user of Twisps previous products. The device was bought on the 31 December 2016 and less than two weeks later, the device stopped working. I tried changing the coil, but that didn't help. I spend around ZAR 1600 on the device and coils. The unreliability of twisp becomes evident when it comes to the more complex products that they launch based on the market. I am extremely unhappy and expect a full refund. I have already advised many of my friends to stay away from Twisp and will continue to do so unless I have a positive response at the earliest. I will also escalate the issue until I feel satisfied. Vega has forced me to reconsider my position on stopping smoking. I have also seen responses by Twisp saying that their agent will call the customer but until I recieve a call from the agent, I remain persimistic. I am not in the country at the moment and can be contacted on ********** ********** .</p>
Hi Jose
We are sorry to hear that you have a problem with your device.
We would like to know more so that we can assist you further. Of course all devices come with a 6 month warranty and when assessed, if a problem has been found we will gladly replace a faulty part!
We will contact you via email, as you have stated you are out of the country.
Hi Jose
We are sorry to hear that you have a problem with your device.
We would like to know more so that we can assist you further. Of course all devices come with a 6 month warranty and when assessed, if a problem has been found we will gladly replace a faulty part!
We will contact you via email, as you have stated you are out of the country.
