1 reviews | Active since Jun 2015
under warranty but no replacement
Hello my name is Jason and I have a twisp electric siggerette the earo version. I am not happy with it as it's battery gives in and everything is going wrong with it. It leakes flavour and is difficult to pull. The coils don't last. My battery life is only 3-4 hours when it's fully charged. My twisp is still under warranty but when i take it in they just give me a new coil and says that it wil help but it doesn't. All im asking for is a new one since it's still under warranty. I would really appreciate it if the manager of twisp can organise for a new one. The people at the bedford centre kiosk knows me and knows that it's still under warranty but can't give me a new one please look into this issue and let me know. I like twisp but if this issue remains I will have to move away from twisp. Thanks Jason
Hi Jason
Thank you for contacting us.
We most certainly wont to be able to assist with regards to the problems mentioned with your Aero. The coil burning out and it becoming difficult to pull air through could be because the coil is becoming over saturated. If you device is under warranty we most certainly can do a troubleshoot to get it working, and if there are any faulty parts, these will be replaced.
We will get one of agents to contact you, to assist further and get some more information from you.
Hi Jason
Thank you for contacting us.
We most certainly wont to be able to assist with regards to the problems mentioned with your Aero. The coil burning out and it becoming difficult to pull air through could be because the coil is becoming over saturated. If you device is under warranty we most certainly can do a troubleshoot to get it working, and if there are any faulty parts, these will be replaced.
We will get one of agents to contact you, to assist further and get some more information from you.