WH
Werner H

1 reviews | Active since Aug 2015

13 Aug 2015, 08:34

UNACCEPTABLE COILS PROBLEMS

Dear Sirs<br> <br> It appears that Twisp is losing control over the quality of its products. I have been experiencing a great deal of glitches lately with your coils. This to me is unacceptable! I bought a pack of 5 (five) coils on Monday, of which only 1 (one) was working. The other 4 (four) I had to replace with out enjoying a single breath of smoke. If this isn't an expensive glitch on its own, I also lost half a bottle of liquid due to the fact that I had to replace the coils after filling the twisp just to realise that coils is not working at all. <br> <br> I dont just treat the quality of your coils with disdain, I treat twisps with disdain. You are getting gready!<br> <br> I am entitled to my opinion. You are entitled to yours. <br> <br> I am not attempting to argue anything. Its a fact!<br> <br> That being said and at the risk of being superfluous I really hope that you treat the comments on this site as serious and look after your clients needs. After all we are the origin of your fountain.<br> <br> Yours faithfully <br> <br>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply13 Aug 2015, 09:56
Official
Hello whhattingh,

Hi Werner

We are very sorry to hear that you have experienced this!! We take all our feedback very seriously, and we want to ensure that all our customers are satisfied as best as possible!

Your opinion and feedback most certainly has been heard, and we will be getting someone from our customer service team to contact you directly!