JB
Janna Bedford-Owen

1 reviews | Active since Sept 2011

30 Aug 2019, 12:28

Tyko - more like ag no

I switched to the Tyko recently at the advice of the Twisp Kiosk reps and have been sorely disappointed with the coils. The first concern was the availability of these which is really difficult. The second more disappointing concern is that the coils dont last a week before burning out. Previously the Edge and Ion would last me a month.. and now it's not even one week. I have switched up liquids and prep methods to try extend the time on the coil and nothing helps. If this a ploy to get us to spend more money at twisp every month I would rather switch to ecoleaf or vape products. This is really not acceptable. To add insult to injury the same coils can be used in the Vega and vice versa, so I am really unsure if it is coil or device. I only bought mine in June 2019 and am ready to give it back!

0
Replies (2)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply31 Aug 2019, 09:50
Official
Good Morning Janna, thank you for reaching out to us. We are sorry to hear about your experience and the inconvenience this has caused you. Kindly provide us with your contact details so that one of our agents can get in touch with you
JB
Janna Bedford-Owen's update04 Sept 2019, 11:25
Reviewer Update
i have contacted Twisp directly and am speaking to a lady called Megan about returning the device and refunding. It's very sad that the quality decreased so drastically from edge and Ion days to the Tyko.. I was also not very impressed by the generic response that i must be using it incorrectly an not priming the coils. I have used Twisp for 4 years and the kiosk priming methods vary depending who you get on the day. I have used all methods and still this device and coil type burn out within 4 days.