CR
Christo R

1 reviews | Active since May 2016

04 May 2016, 18:18

Twist Edge Leaking

My Twisp Edge is now 3 months old (STILL UNDER WARRANTY). My device started leaking about 2 weeks ago, losing power and spitting liquid into my mouth. I took my device to the Cavendish Kiosk, they replaced a seal, it started leaking again. I phoned Twisp head office and explained the situation, the guy told he would get back to me. I then phoned that afternoon after not hearing anything. He gave me basic instructions of cleaning the device, this still did not work. I took the device back to Canal Walk where I bought it, they changed another seal on the device. I left the Kiosk, that afternoon the device lost complete power and continued leaking. I drove back to Canal Walk (twice in one day) and they told me they would need to send the device in. Not only is my device (which is still under warranty) faulty, but I have wasted 3 coils and a bottle of liquid. Can someone please get back to me with a solution, without me giving up my Twisp for hours or days, as well as a solution for my coils and liquids.

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply05 May 2016, 06:39
Official

Hi Christo

We most certainly do not like to hear when our customers have experienced a problem with their device.

We will investigate the matter and get an agent to contact you during the course of the day.