TWISP'S DESTRUCTION BY BRITISH AMERICAN TOBACCO

Twisp, for many years was run very efficiently - most oils & spares were readily available, the Twisp counters were full of their products. Now, since towards the end of last year when British American Tobacco - BAT - took over Twisp - chaos has ensued with the lack of spares, oils and very little stock behind the counters. I personally sent an email to Twisp Support on 11th January, which was answered on 17th with a standard incomprehensible reply, A friend has also received the same standard reply. I then sent another email on 22nd January to: support@twisp and to Maura Frota & Kanyisa Ndyondya of BAT - all successfully delivered, and the arrogance of this company deems that they do not have to reply. I questioned the discontinuation of some excellent products, especially the ION and the subsequent stoppage of spares on these products. The smaller slimline products which are much favoured by many of the Twisp supporters are now being replaced by oversized cloud blowers. Many of the oils are out of stock - Pure oils which have less chemicals and Zero oils that have no nicotine are almost impossible to come by and yet one would think they would be very important for the health of anyone who uses these devices. Twisp insists that technology is improving but surely discontinuing old models without spares in *********ing the public into buying new devices. I am sure the next occurrence will be a sudden increase in the price of oils - just to put the cherry on the top (watch this space). British American Tobacco seem to ignore the vast amounts of protests. most which are not voiced - I appeal to any unhappy people to voice their opinion concerning this company.