MS
Mario S
1 reviews | Active since Nov 2017
30 Nov 2018, 18:37
Twisp - worst service and product
Not happy with device or pods purchased nor with the support recieved from Twisp. The managers does not even contact client to hear there concerns and try to assist. Managment refers customer complaints to staff to handel and just advise in the background. Extreamly bad service from Twisp.
Helpful (0)
Replies (1)0
Replies (1)
Twisp The Smoking Alternative's replyOfficial
01 Dec 2018, 12:43Good Afternoon Mario,
Thank you for taking the time to reach out to us.
We are aware that you have spoken to one of our agents whom had resolved your current query with your Cue device, which we have of course offered you a credit of R999.70 for another device. Unfortunately, we understand that you were frustrated with having to purchase liquids with your Atom device and it is not a Pod system.
We have of course assisted you the best way possible. We had provided. We are sorry that you are still not happy with the service you have received and will pass on this complaint to upper management.
Kind Regards
ESAN
Thank you for taking the time to reach out to us.
We are aware that you have spoken to one of our agents whom had resolved your current query with your Cue device, which we have of course offered you a credit of R999.70 for another device. Unfortunately, we understand that you were frustrated with having to purchase liquids with your Atom device and it is not a Pod system.
We have of course assisted you the best way possible. We had provided. We are sorry that you are still not happy with the service you have received and will pass on this complaint to upper management.
Kind Regards
ESAN
Twisp The Smoking Alternative's reply01 Dec 2018, 12:43
Official
Good Afternoon Mario,
Thank you for taking the time to reach out to us.
We are aware that you have spoken to one of our agents whom had resolved your current query with your Cue device, which we have of course offered you a credit of R999.70 for another device. Unfortunately, we understand that you were frustrated with having to purchase liquids with your Atom device and it is not a Pod system.
We have of course assisted you the best way possible. We had provided. We are sorry that you are still not happy with the service you have received and will pass on this complaint to upper management.
Kind Regards
ESAN
Thank you for taking the time to reach out to us.
We are aware that you have spoken to one of our agents whom had resolved your current query with your Cue device, which we have of course offered you a credit of R999.70 for another device. Unfortunately, we understand that you were frustrated with having to purchase liquids with your Atom device and it is not a Pod system.
We have of course assisted you the best way possible. We had provided. We are sorry that you are still not happy with the service you have received and will pass on this complaint to upper management.
Kind Regards
ESAN