1 reviews | Active since Sept 2014
Twisp worst product on devises that they should be reported as they are the Devil
To whom it may concern, I am so disappointed by your twisp that I am actually shocked that you are allowed to sell this to South Africa consumer. I purchased the Clearo 2 at Discem Bracken Gardens Pharmacy on the 2017/09/25 and after changing the filter several times I had to return it to the Discem Centurion Mall in February 2018 as the technical staff couldn't explain why the twisp was burning the liquid and they replaced it immediately. At the end of March 2018 i was experiencing the same problems as previously and was just about to return it again when I had an accident and the twips shattered into a million pieces while my back up namely HATS mini Driptide got a scratch and is still working perfectly. So two weeks after that I went into Discem Bracken Gardens Pharmacy and purchase a twisp CUE to try and see whether this would work and what a shock it doesn't. There is more liquid dripping out of the devise that I'm shocked as I purchase this on the 2018/04/25 not even a month and it doesn't work. Where is your quality control on your products or didn't you spend the entire development budget on the liquid and go cheap on the devises needed to use the liquid. I will be doing some research as I think one should be accountable for what you put out to the consumers in South Africa and as a Chairman to a board and a VP of finance to another company there should be some body to report this terrible injustice. I mean to take this matter so much further as the mere thought of you disguises me that you can be allowed to get away with ****** when you are seen as the premium brand in the industry.........more like the devil who has no affliction for accountability. You truly make me sic****!!
Hi
Thank you for contacting us!
This most certainly is not good to hear that you have some issue with your device! We see you have mentioned that you purchased the device through a Trade Oulet, namely Dischem, and took your device back to Dischem for assistance. Unfortunately, as these staff do not work directly for Twisp, they are not fully trained on the devices. All Twisp devices come with a 6 month Warranty, and if any issue is experienced, we highly recommend visiting your nearest Twisp Store for an assessment, or contacting our support team who will gladly assist you :)
With you initial device, it sounds like the coil became over saturated, which can happen with many e-cigarettes, and with your Cue device, it sounds like a technical issue with the Pod, which we can certainly help with.
Please email our Support team via or Support page on our website and we will gladly get one of our Agents to contact you as soon as possible.
Hi
Thank you for contacting us!
This most certainly is not good to hear that you have some issue with your device! We see you have mentioned that you purchased the device through a Trade Oulet, namely Dischem, and took your device back to Dischem for assistance. Unfortunately, as these staff do not work directly for Twisp, they are not fully trained on the devices. All Twisp devices come with a 6 month Warranty, and if any issue is experienced, we highly recommend visiting your nearest Twisp Store for an assessment, or contacting our support team who will gladly assist you :)
With you initial device, it sounds like the coil became over saturated, which can happen with many e-cigarettes, and with your Cue device, it sounds like a technical issue with the Pod, which we can certainly help with.
Please email our Support team via or Support page on our website and we will gladly get one of our Agents to contact you as soon as possible.