TWISP WORST PRODUCT AND SERVICE EVER!!!!

The worst product and service I have experienced in years so if you're reading this STAY AWAY FROM TWISP!!!! I have been a loyal customer of yours since 2012 and I cannot believe the extent of the service and issues with the device once again this is now the fourth time I have an issue with your device but after the terrible service I experienced at the Mall of the South as a Vice President of Finance and Operations sitting on a board of a multi billion dollar organisation I would send your Supervisor Tebogo for further training as his professionalism is in need of serious assistance....can't believe he is a supervisor and issue him with a warning while I would bluntly fire Nolwazi as I have never experienced a person who bluntly ignores you while you are speaking to her not to mention their breach in the CPA, there lies and truly nothing that Twisp so called stands for was represented by these two individuals.

I went to the Mall to ascertain liquid and to check my device as I bought a new single coil two prior and I couldn't understand why once again it wasn't working as I was aboard and put a new coil in before I left but when I returned two months later the device wouldn't work but the excellent consultants at Centurion Mall checked the device ascertained that it was a coil (checked the device opening it and proved to me that the coil was the problem) and I purchased a single coil just to ensure that it was the coil was the problem as a coil normally lasts me a month or a month and a half before it needs to be replaced.

After two weeks once again I experienced a problem and went to the Mall of the South to purchase more liquid and to ascertain why my device was not working again. Please understand when I am aboard I have a VYPE and a JUUL, and it blows my mind that firstly this is not the first time I have a problem with your devices but thank goodness for return policies but there is no excuse for being bluntly rude to a customer. I waited patiently to be served and Nolwazi served me. Before I could even finish speaking I was rudely stopped and said I need to speak to the supervisor and walked away without even apologising, explaining why she couldn't assist me as if she couldn't give a flying lanta about my wants or needs.....so explain to me who is the customer here????? Going above and beyond is Twisps moto....explain to me how your corporate values, best practises not to mention common decency to another human being comes into play here??? If she is what represents your organisation then my title explains everything correctly.....pls note that my device wasn't even checked. I was so shocked that I waited for the supervisor (should have walked away at this point) as I wanted to resolve the matter and to purchase the liquid. He pressed the button and said it was the coil without checking the device as they did at the Centurion Mall, then told me that they do not sell single coils as the corporate policy has never been to sell singles. So I ask you would you purchase coils when your device wasn't even checked....pressing a button....REALLY that is your check???? And how is it possible that two weeks prior I purchased a single from the Centurion Mall??? Clear statement of a lie, why not just say you are out of stock...even kept the receipt to prove my purchase??? So my device was checked, I was stopped twice by two consultants which makes no sense to me at all so I went to Dischem purchased the liquid and the coil and oh my lanta my device is still not working therefore another breach in the CPA.

Fortunately I was listening to music on my Iphone and for some or other reason I clicked of my record button and got this all on my record app as I pick up on body language. Unfortunately due to the POPI Act you are not allowed to make said recordings with the consent of the individuals but under these circumstances the CPA can sepena the recording to prove the case if my testimony is contradictory to your consultants and issue the company with a fine as they love making examples of so called market leaders. Please also take know that my attorney costs me nothing while this matter will cost your organisation and never mind the time that it will waste of various characters.

What has happened to TWISP? Is this acceptable in any form or means? If so your need to change your entire social media platform as the bad press that will come from this is no joke. I expect a response ASAP.

Please understand that I am no fool and after this experience I expect action to be taken immediately as I am a man of principle and will take this matter further as I sent this information and recording to my attorney before departing to the UK and they agree completely with me!!!!