1 reviews | Active since Sept 2015
Twisp! whats going on!!!??? HELP ME PLEASE
So my Twisp aero battery broke within the warranty period. I stopped smoking cigarettes by using Twisp devices. Now due to no stock countrywide they cannot, by order of management, refund me or exchange my Twisp battery. I understand that there is no stock. But why? Why cant they just give me a battery off one of the many new aero's that they have in stock? Twisp woodlands always gives me excellent service. The sales lady tried to convince the manager to exchange my battery off a new boxed Twisp. But the the manager simply said no, take his details and we will courier a battery to his house... In the meantime I will just suck on my thumb and hope that my craving stops? I expected better... really i did. They had no problem giving one of my friends a battery off a new Twisp. I really like twisp and their products, I was a regular customer, but if this issue is not resolved I will have to change to alternative smoking alternatives.
Hi Heinrich
We are sorry to hear that your battery on your Aero device is no longer working. We are awaiting stock that is currently still over seas due to certain situations. We do have a process in place to help you replace your battery if it is not working and still under warranty. Thank you as well for letting us know that you do receive great service from our counter and we will be sure to pass this onto our staff.
One of our agents will contact you during the course of the day.
Hi Heinrich
We are sorry to hear that your battery on your Aero device is no longer working. We are awaiting stock that is currently still over seas due to certain situations. We do have a process in place to help you replace your battery if it is not working and still under warranty. Thank you as well for letting us know that you do receive great service from our counter and we will be sure to pass this onto our staff.
One of our agents will contact you during the course of the day.