FS
Francois S

1 reviews | Active since Dec 2018

28 Jul 2019, 08:16

Twisp Warrenty and Twisp Tyko device appalling !

I'm utterly disappointed in my Twisp Tyko buy. I've been a Twisp supporter from the start, used the Twisp Ion before and was told by Twisp dealer that it would soon be going off the market.

I was given the option to buy a Twisp Tyko and sales person gave me all this fabulous reviews.

What a waste of money! The worse device EVER!

First my coils was burned after two days (Yes I primed my coiled correctly). Was told it was a manufacturing problem, so I bought new ones.

Then after minimal use, my Twisp Tyko stopped working all together, back to the agent who swapped for a new mouth piece because there were apparently a miss connection.

At that stage I fed up and asked if I can return the device and pay in for a better model. Was told Twisp does not do swaps and I can not get a refund :(

Now a couple of months in (still within my six month warranty) the Twisp Tyko is leaking e-juice through air vents and top, when going back to agent and inquiring online, was told its because of coil being over-saturated???!!! Been wiping of coils every time before use and still leaking!!!

Filling the device or changing the coil is a nightmare as all the top parts keep on getting stuck and then all the e-juice falls out :-( (and no, I did not over tighten anything).

All I want at this stage is my money back or upgrade to a device that actually work!

Would never buy from Twisp al together again due to poor customer service responds and definitely would not recommend the Twisp Tyko to anyone.

Furious!!!

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply31 Jul 2019, 10:02
Official
Good Morning Francois, thank you for taking the time to reach out to us. We are sorry to hear about your experience and the inconvenience this has caused you. Kindly send us your contact number so that one of our agents can contact you.