KS
Kyle S

1 reviews | Active since May 2015

25 Oct 2016, 20:47

Twisp vega is terrible with bad service

<p>To whom it may concern</p> <p>I would like to formally put a complaint in. I bought 2x Twisp vega units and am really not happy with both of the units I bought them on the 10/10/16 and then on the 12/10/16 I took them back due to them not pulling properly. So in total I went back 3 times during the 10day refund and was told different excuses every single time to try get past the refund policy.</p> <p>The guys said that it needs to be worked in. Then again I took them back as they were getting extremely hot.</p> <p>Then again as there was a lot of liquid that was popping into the mouth. And again no one could assist.</p> <p>Here I thought that I needed to get an upgrade as both my wife and myself both have the original twisp that first came out but the thing is those ones work a whole lot better than this new version you have brought onto the market.</p> <p>I have taken them back 4 times in total now and it's always a different story.</p> <p>I would like a complete refund. I will rather spend some of the refund on coils and more fluids for the original twisp we first got.</p> <p>Please get back to as this is unacceptable for paying so much money on these 2 units and they don't even work properly.</p> <p>Please can you get back to me</p> <p>Thanx</p> <p>Kyle</p>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply28 Oct 2016, 09:56
Official

Hi Kyle

Thank you for contacting us.

We will be sure to get one of our agents to contact you, to assist you further with your Vega device. With the airflow, this could be due to the airvents being closed on the turning ring.