1 reviews | Active since Jul 2017
Twisp Vega is bad
<p>Hi, I have bought a Twisp Vega a week ago. This is the third device I have bought from Twisp. The other two worked well. The Vega is a poor device. The Twisp juice keeps clogging, it gurgles the whole time, I am on my fourth coil in a week, and it seems I will have to replace that one with the fifth - the coils last two days to be exact. An employee of Twisp called me on Friday after I logged a complain Friday morning, and he told me what to do to prevent clogging and all that jazz - well I am doing what he said, and it is not helping at all. It is extremely frustrated to smoke the Vega, it is costing me a hell of a lot of money just on coils (and remember, there is no warranty on coils), where my previous device used 2 coils tops a month, I will have to change coils again today, which will be the fifth in a week. I have logged another complain yesterday (Sunday) with Twisp. I received a call from a Cape Town number (which I presume must be them), but the automatic system told me to hold on for someone, which I did not do, I am at work. I really do not want the Vega anymore, I want my money back, and I want to buy another product, but definitely not Twisp again!!!! This is worse than bad</p>
Hi Wilma
Thank you for contacting us.
It is not good to hear that you have experienced some trouble with the Vega Device. It sounds like the coil is becoming to saturated and there are some very easy fixes for this.
What is good to see though, is that each time you have contacted our team, we have been able to get back to you very quickly. We will be getting an agent to contact you further, so that we can assist you in getting your device working correctly.
Hi Wilma
Thank you for contacting us.
It is not good to hear that you have experienced some trouble with the Vega Device. It sounds like the coil is becoming to saturated and there are some very easy fixes for this.
What is good to see though, is that each time you have contacted our team, we have been able to get back to you very quickly. We will be getting an agent to contact you further, so that we can assist you in getting your device working correctly.
