Twisp Vega and lack of support from twisp

<p>I have been a loyal customer of twisp over the years.... I bought the clearo....Aero and upgraded to the vega on December.... I only utilise twisp coils and liquids... My history on my mobile number is evident of this.... The glass on my Vega broke which was my fault...I called twisp at the lenasia trade route mall branch and was advised that I need to buy the complete tank which costs R400.00 as they don't sell the glass of the tank as a spare on its own.... In the past I had an issue with my aero battery overheating... An individual by the name of JP Young from the twisp support team assisted me telephonically and even rep**** to me via email... I was impressed at that time... This time round I sent 3 Email to ********** .....I received read receipts buy no feedback whatsoever.... My questions raised is why do you not sell the spare glass only the same way you sell spare mouth pieces and atomisers.... Surely I shouldn't have to buy the complete tank... It's only the glass that broke the rest of my tank is fine.... As a consumer I am not satisfied... Twisp has made no attempt to contact me or even reply to any of the 3 emails that I have sent. Moral of the story ...twisp will not entertain your queries via email. If you did get supper in the past you were probably lucky.... The vega is a great device but I find purchasing a new tank pathetic... It's like telling me because the window of your house broke you have to buy a new house brigade the window cannot be replaced. Thanks twisp I admit you made a name for yourself in the vaping market... The few thousands that I spent probably means nothing to you now because you are well established but you just lost a loyal customer.... I would have appreciated a phone call/ reply to me email buy after the 3rd email and your 3rd read receipt I realised that you do not care about your customers. </p>