Twisp Umhlanga Worst Service Ever

I had replaced a twisp cue battery In October 2019 ,3 days ago (From the 25th December) my battery only lasts max 4 hours before it is completely dead . I got the twisp cue for just over a year and I'm a frequent user of it as I stopped smoking .

I went in to the Umhlanga Gateway branch and I was assisted by Tristan who straight away was of no help . Tristan made mention that there is nothing they can do as this is not a defect , So I explained to Tristan that having used the product I'm pretty sure I now know how it operates , he clearly didnt understand me and told me that the product was only suppose to last for 4 hours . Which i was honestly baffled by this !!!!!!

Are twisp employees now telling me that i paid R399 for a product to last me 4 hours of my day ?? Then I explained to Tristan that it is impossible for a product that was taken in October to go faulty so quickly there must be a defect to it .

Tristan explained to me that the battery dying so fast is not a defect and in fact some customers have this problem in the first 3 weeks ?????

What in the hell TRISTAN ... Are you honestly listening to yourself ???? I purchased a product from twisp if the product does not meet a customers satisfaction or its criteria then there is a problem who in there right sense of mind buys something with a defect and can not return it because its not within your warranty claims as per you .

If I purchase a battery from you guys and a battery does not do its duty then it's a defect I do not by a battery to later have a fault and then I cant do anything about it ... This is such a ******* .. and I do not expect this from twisp .

I have alot of issues at the umhlanga branch which feels that every problem with there stock is ok it's fine there is no sense of taking responsibility when there products fail (Twisp ) should rethink of there umhlanga staff my gosh ... I never have an issue in Balito I dread going to unhlanga to even buy pods although that's nearest to me I'd rather walk into a pick and pay then umhlanga twisp!

When I have issues with burnt pods,pods that leak,pods that spit back I rather throw it away even if it's a day old because in umhlanga twisp you literally are better of having no staff as they are unhelpful anyway ...

You guys really need to rethink what's going on there . Rather then teaching staff on products I personally believe they need to learn the warranty process and customer s****s ,unless no one will support you because of staff like Tristan and the rest of the gang.

I will personally not recommend twisp umhlanga to anybody they are just time wasters and of no help .