TWISP TYKO

We Purchased two Twisp Tyko Device's in March 2019. Within the first week, i started complaining to support via email and to the kiosk. the Kiosk was friendly, and tried to assist me. They even did an assesment on our devices and supp**** us Demo coils a couple of times, but the Tyko coil just kept burning out on day 3. They also mentioned to me that there is a problem with the coils, and that they have had a number of complaints from various customers. The Kiosk proposed that i take the matter up with the support team, as they need a certain amount of complaints before they can do anything about the problem. I have been sending emails to ********** and out of all the emails i only received 2 replies and one phone call from Sebastian. They keep saying it is the way the coil is being primed. i have explained to Sebastian on NUMEROUS occassions that it has nothing to do with the priming of the coil, if it had to do witht the priming of the coil, it would burn out on the day i put the new coil in. My tank never goes below half way, then i fill it up again. i do not smoke clouds, and clouds, so i am not sure what Twisp is getting at. The Tyko device has a problem with their coils. When Sebastian called me on the 15th April 2019 he said to me that they are busy testing a new coil and the process is about 70% completed. I have been trying to get an answer from Sebastian about how far they are with the new coils, but with no success. We went to the Twisp Kiosk about 3 weeks ago and i asked them about the new coils, they said to me that the coils they have given me is the new coils. .. but surprise, surprise......it is still doing the same thing. Burns out on day 3.

I would like to know by Twisp if they are going to start supplying us with Complimentary Coils till the coil problem has been sorted out on their end, or are they going to refund me the money for all the faulty coils we have been pruchasing since March 2019.