TS
Tehan S
1 reviews | Active since Sept 2011
03 Nov 2015, 12:35
Twisp, the compmany without customer service
On the 21st of September I wrote a report regarding the poor service and frustrations regarding Twisp's returned/refund policy. I was then contacted by JP and told that I would be contacted by the area manager, Chanelle to sort this out. It is now the 3rd of November and I have yet to hear anything from them. I still refuse to pay a usage fee of R375, on a device that had a manufacturer fault on (That is half the price of the actual device!!!) I still have not seen their \policy"regarding the criteria of the usage fee. This is ridiculous. Twisp is more than happy to take your money when you buy the device"
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Twisp The Smoking Alternative's replyOfficial
03 Nov 2015, 12:55Hello Sauers,
Hi Tehan
We are always here to assist all our customers, no matter what is needed, and we will always do the best we can to help.
All our devices come with a 6 month Warranty and this means that in that time is anything does go wrong we of course will assist in getting it working or replacing any faulty parts that there may be. To do this you are able to visit any of our 55+ Twisp stores nation wide, where our trained staff will assist in Troubleshooting the device and doing full maintenance when ever it is needed.
We are aware that you spoke with the Area Manager Chanelle, who tried to assist you further with your device on the date in question. The end result was that we would have agreed to have refunded you as per our policy.
Hi Tehan
We are always here to assist all our customers, no matter what is needed, and we will always do the best we can to help.
All our devices come with a 6 month Warranty and this means that in that time is anything does go wrong we of course will assist in getting it working or replacing any faulty parts that there may be. To do this you are able to visit any of our 55+ Twisp stores nation wide, where our trained staff will assist in Troubleshooting the device and doing full maintenance when ever it is needed.
We are aware that you spoke with the Area Manager Chanelle, who tried to assist you further with your device on the date in question. The end result was that we would have agreed to have refunded you as per our policy.
Twisp The Smoking Alternative's reply03 Nov 2015, 12:55
Official
Hello Sauers,
Hi Tehan
We are always here to assist all our customers, no matter what is needed, and we will always do the best we can to help.
All our devices come with a 6 month Warranty and this means that in that time is anything does go wrong we of course will assist in getting it working or replacing any faulty parts that there may be. To do this you are able to visit any of our 55+ Twisp stores nation wide, where our trained staff will assist in Troubleshooting the device and doing full maintenance when ever it is needed.
We are aware that you spoke with the Area Manager Chanelle, who tried to assist you further with your device on the date in question. The end result was that we would have agreed to have refunded you as per our policy.
Hi Tehan
We are always here to assist all our customers, no matter what is needed, and we will always do the best we can to help.
All our devices come with a 6 month Warranty and this means that in that time is anything does go wrong we of course will assist in getting it working or replacing any faulty parts that there may be. To do this you are able to visit any of our 55+ Twisp stores nation wide, where our trained staff will assist in Troubleshooting the device and doing full maintenance when ever it is needed.
We are aware that you spoke with the Area Manager Chanelle, who tried to assist you further with your device on the date in question. The end result was that we would have agreed to have refunded you as per our policy.