1 reviews | Active since Mar 2009
Twisp Service Feedback Support Case 1-13899
<p>Recently I bought a new Twisp Aero X device. After very little use I noticed that the device is leaking. So due to this I stopped using the device. I ensured to use the device as recomended, only using Twisp oil. I performed some research before buying the device, and all indicated that the new Twisp range resolved the issue. I sent a request to 'Twisp Support' on the 6th of October 2016. They only rep**** on the 13th of October, after multiple times of resending the same note.</p> <p>They informed me that they will look at the device @ one of the Twisp Service Kiosk's. I however requested in the first note if they would not take the Device I bought & provide me some sort of credit to put towards a Twisp Vega system or even trade me a demo unit. This request was sent on the 14th of October 2016. Up until now I have not received any feedback of any kind. </p> <p> </p> <p>Is it really too much asking for some sort of service? Even if they came back & said they will not perform this type of action & I would then accept that it was a poor choice of brand to buy. </p> <p> </p> <p>Giving the economic climate we find today, one would think customer service is perhaps something companies would want to look at, seems this is not the case here. </p> <p> </p>
Hi Sean
We are sorry to hear that you had a problem with your device, and that we were not able to attend to your query as quickly as we would hope to. We try and get top all our customer queries as quickly and as efficiently as possible.
We will investigate your query, and if an agent has not already contacted you regarding your device, we will be sure to get one of agents to do so.
Hi Sean
We are sorry to hear that you had a problem with your device, and that we were not able to attend to your query as quickly as we would hope to. We try and get top all our customer queries as quickly and as efficiently as possible.
We will investigate your query, and if an agent has not already contacted you regarding your device, we will be sure to get one of agents to do so.
Kindly note yesterday the 31st of October 2016 was another 7 days that passed where I have received zero feedback. Seems I have to accept the fact that yet another supplier is simply not interested to resolve any service related issues. Part of my request was to seek some sort of arrangement for an alternate device, if the Twisp team simply supp**** feedback this report would not be needed.
Kindly may I request that you do or at least reply with a statement that has some sort of meaning? I make this statement based upon your reply above.
Reason being I am still waiting to be contacted.
Kindly note yesterday the 31st of October 2016 was another 7 days that passed where I have received zero feedback. Seems I have to accept the fact that yet another supplier is simply not interested to resolve any service related issues. Part of my request was to seek some sort of arrangement for an alternate device, if the Twisp team simply supp**** feedback this report would not be needed.
Kindly may I request that you do or at least reply with a statement that has some sort of meaning? I make this statement based upon your reply above.
Reason being I am still waiting to be contacted.
Please note I was contacted by senior management from Twisp. We arranged to communicate. I was told that I will receive an e-mail with additional feedback. Up until now I have still not received a follow up call or e-mail with any additional information. I do not have any contact details for JP who contacted me.
Seems the support provided to customers is still not on the required level.
@Twisp if you are not willing to action my request simply indicates this to be the case.
Should you still want to follow up & provide the upgrade unit kindly assist me to resolve this so that we may conclude this topic?
Please note I was contacted by senior management from Twisp. We arranged to communicate. I was told that I will receive an e-mail with additional feedback. Up until now I have still not received a follow up call or e-mail with any additional information. I do not have any contact details for JP who contacted me.
Seems the support provided to customers is still not on the required level.
@Twisp if you are not willing to action my request simply indicates this to be the case.
Should you still want to follow up & provide the upgrade unit kindly assist me to resolve this so that we may conclude this topic?