VC
Vaughan C

1 reviews | Active since Nov 2010

30 Oct 2015, 11:55

Twisp quality is deteriorating tremendously!!!

I used to be able to get around 4 weeks' usage out of the Twisp Clearo coils.<br> For the previous few months, though, I get a week at the most before the taste is so bad, that I have to replace the coil.<br> When I complained about this at the Cresta branch, the person told me that a lot of customers are complaining about the same thing.<br> Why did the quality deteriorate Twisp?<br> How long are customers still going to be ********** by having to buy 4 times more coils than they needed to initially, Twisp?<br> What do you propose doing to make this up to your cusomers? Would you be willing to reduce the cost of the inferior coils by 75%, until such time that you have fixed the inferior product quality, or are you going to continue with this bad business practise and rip your customers off, Twisp?

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply02 Nov 2015, 09:03
Official
Hello vaughanmcc,

Hi Vaughan

Thank you for contacting us and sending us the feedback.

We most certaionly strive and believe in quality at Twisp and we want to continue. We would like to get one of our agents to contact you, to get some more information on the Clearo coil, so that we can assist in resolving this problem.

We have had many compliments with regards to flavour output and durability of the coil. So to hear any feedback can only help.