Twisp products and service are of very poor quality

Item: Twisp The Smoking Alternative
Rating: 1
Author: Tshepo M

Twisp is ripping us off. Over the last few months i have had issue after issue with all my twisp devices. The latest issue is with the cumulus tanks that broke as i was trying to refill.

Twisp support center say that i must have damaged the tank before it broke and do not want to honor any warranty. Twisp products are a joke and the service is even worst!

I cannot even get a refund for all the product is bought from them (Still under warranty), a complete dog show. Shame on you!

Helpful (0)

Replies (5)

Twisp The Smoking Alternative's replyOfficial

04 Apr 2018, 15:48

Hi Tshepo

Thank you for contacting us! We will get one of our agents to contact you during the course of the day.

Twisp The Smoking Alternative's reply04 Apr 2018, 15:48

Official

Hi Tshepo

Thank you for contacting us! We will get one of our agents to contact you during the course of the day.

Tshepo M's updateReviewer Update

04 Apr 2018, 18:05

Again bad service from twisp, and area manager Tshego. I went to twisp store as instructed by support to request refund. Tshego said no, they don't do refunds. I have wasted petrol and time. This is unacceptable and typical of the service I get at twisp. 18:03 on wednesday 04 april 2018. Corporations like twisp need to take ownership over issues with their products and stop costing consumers their hard earned money.

Tshepo M's update04 Apr 2018, 18:05

Reviewer Update

Tshepo M's updateReviewer Update

04 Apr 2018, 18:08

This happened at mall of Africa.

Tshepo M's update04 Apr 2018, 18:08

Reviewer Update

This happened at mall of Africa.

Twisp The Smoking Alternative's replyOfficial

05 Apr 2018, 13:57

Good Afternoon Tshepo

Thank you for taking the time to post your review. We are aware that you have been in contact with one of our support agents on the 5/4/2018.

If you have any questions or queries please feel free to mail our support team (***) or give us a call on ***.

Regards

TWISP TEAM

Twisp The Smoking Alternative's reply05 Apr 2018, 13:57

Official

Good Afternoon Tshepo

Thank you for taking the time to post your review. We are aware that you have been in contact with one of our support agents on the 5/4/2018.

If you have any questions or queries please feel free to mail our support team (***) or give us a call on ***.

Regards

TWISP TEAM

Tshepo M's updateReviewer Update

14 Apr 2018, 07:12

There is an area manager in gauteng by the name of Tshegofatso, this guy is ********* as he delayed my refund by a week. Was this just to prove a point and is this the type of people twisp employs. I have written an email to the twisp head office in the past, complaining about this guys attitude towards customer. Nothing was done then, let’s see what’s gonna happen now

Tshepo M's update14 Apr 2018, 07:12

Reviewer Update