DS
Debbie S

1 reviews | Active since Mar 2015

11 Mar 2015, 08:35

TWISP NOT WHAT IT USED TO BE

Myself, my husband and my 4 children have been smoking Twisp since February 2014. This was a brilliant alternative to cigarettes and the cost thereof was extremely lower than cigarettes, HOWEVER.... <br> Since January 2015 we ALL have experienced a problem with the coils that don't last as long as they used to. I only used to change my coils once a month but now I have to change every 3 to 4 days!!! Urrrgggghhhh!!!!<br> Between my husband and myself we used3 to 4 coils per month in the past. On the 27th of February 2015 I purchased 10 Coils from Twisp Bedford Centre. It is now the 11th of March 2015 and between my husband and myself we have 3 coils left!!! (OKAY, I MUST ALSO ADD THAT 2 OF THE COILS, 1 FROM EACH PACK WAS FAULTY!!!) <br> COME ON TWISP!!! SHOULD WE SWITCH BACK TO CIGARETTES OR ARE YOU GOING TO DO SOMETHING ABOUT THE PROBLEM???<br> DISAPPOINTED IS AN UNDERSTATEMENT!!!

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply11 Mar 2015, 09:54
Official
Hello Debbie2308,

Hi Debbie,

We do apologise to hear about your bad experience with the coils.

One of our customer support agents will get in touch with you shortly.

Your reference number is #0648

Kindest Regards,
The Twisp Team