DM
Daleen M
1 reviews | Active since Nov 2015
20 Nov 2015, 13:13
Twisp not Refunding
On 28/10/2015 I returned my twisp Solo x 2. Told I had to wait 7 days for my refund. They will deduct R250 for usage and packaging.<br> 10/11/2014 I called the head office to find out about my refund. Long story, Clearwater Mall did not request the refund. Big promises that they will refund me within 3 days (13/11/2015)<br> 19/11/2015 I called the head office again to find out what's going on, where is the refund - \so sorry my bank account no through out an error (nobody thought to phone or take this further). Big promises that they will refund me today (20/11/2015). Got a call from Twisp head office now
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Twisp The Smoking Alternative's replyOfficial
23 Nov 2015, 09:09Hello Daleenm12,
Hi Daleen
We are sorry to hear that you had some problems with your previous devices. We of course want to always make sure that each customer is satisfied and that we give the best possible service that we can.
With regards to your refund process, we will look further into this to find out why it had taken the length it did to get resolved. We will be getting one of our agents to contact you with the further information.
Hi Daleen
We are sorry to hear that you had some problems with your previous devices. We of course want to always make sure that each customer is satisfied and that we give the best possible service that we can.
With regards to your refund process, we will look further into this to find out why it had taken the length it did to get resolved. We will be getting one of our agents to contact you with the further information.
Twisp The Smoking Alternative's reply23 Nov 2015, 09:09
Official
Hello Daleenm12,
Hi Daleen
We are sorry to hear that you had some problems with your previous devices. We of course want to always make sure that each customer is satisfied and that we give the best possible service that we can.
With regards to your refund process, we will look further into this to find out why it had taken the length it did to get resolved. We will be getting one of our agents to contact you with the further information.
Hi Daleen
We are sorry to hear that you had some problems with your previous devices. We of course want to always make sure that each customer is satisfied and that we give the best possible service that we can.
With regards to your refund process, we will look further into this to find out why it had taken the length it did to get resolved. We will be getting one of our agents to contact you with the further information.