KS
Karen S

1 reviews | Active since Apr 2013

23 Sept 2015, 13:09

Twisp NEW EDGE - BAD - including service

I have been smoking the original Twisp for 3 years now. Made the fatal mistake of upgrading to the new EDGE<br> <br> I have been back to Twisp 3 times regarding my new EDGE. I'm so tired of wiping spilled drops everywhere. My battery button sticks. Took the unit back, Twisp told me there is nothing wrong with it, as I walked away, it was sticking, turn around and took it back, they told me, there is nothing wrong with it. Last week I went back to now get my unit exchanged, without luck. As the drops are now just running out from every hole. When I got there, I explained that I have had my coil in for 1 week, on setting 4, I was told that they coil is burned. How can this happen after one week???? No explanation was given!! I got home and replaced my coil, now we are on day 4 and my drops are all over my desk again. My battery has not been sorted out and I am now at the end of this road. The consultants are not willing to assist you!<br> <br> I PAID A FORTUNE for it! This is just unacceptable and VERY frustrating.<br> <br> I would NOT recommend this product to anybody!

0
Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply25 Sept 2015, 09:22
Official
Hello KarenShone,

Hi Karen

We must firstly apologise for the delay in our response to your complaint!

We would like to get more information regarding the kiosk that you visited so that we can take up the poor service that you received there. There is not what we stand for at all.

With regards to the leaking and coil issues you are experiencing... one of our agents will contact you personally to assist you with this.