Twisp listens to customer complaint and solves issue

I went to Twisp - Waterfront to buy a new Vega Mini. The box was not sealed but it was the last yellow one, other than an alternative in Pink. So I bought it. Later I discovered that there were accessories missing, the USB cable had been used (wrapped back badly), the spare coil was not sealed, and there were 63 puffs on the counter. Worse of all, the Tank was not recognized as a Twisp tank. So the morning later I went back to replace it and the staff (and Manager involved in the phone call) were very helpful and gave me a sealed box with the Pink Twisp. It is working and smoking much better! Thank you for listening to your customers and trying your best to solve the issues. I am very happy with my Pink Vega Mini now and it is smoking very nicely. I'd love to know who the area manager that assisted via the phone was because she was great! Alex Batazzi - Twisp user for many years