1 reviews | Active since Nov 2011
Twisp is like e tolls
I went to but a single coil for my twisp,was told that I could no longer buy singles and was forced to buy a pack of 5 for R200!!! This doesn't suit my pocket or needs. It's like being forced to buy a carton of cigarettes when you only need a pack. to make matters worse, they have come out with a new range of devices as I have been advised that the older devices will be phased out. new devices are more expensive and filters too. They promise that the new device filter lasts 8 weeks but the same was said about the current filters to last 3 weeks and I had to buy a new filter every second day. Now in a situation where they eventually going to push people to buy newcostly devices when you where perfectly ok with the old. I'm now in s position where IM going to change brands because twisp is forcing their high priced devices and accessories on to people. What happens to your old device? Forcing you to spend R200 on 5 filters when you only need one or its either that or a new costly device. So sick of twisps ****. They help you quit and then once you hooked they enforce new expensive devices and equipment. Not to mention the new devices guzzle liquid which is just as costly!!
Hi Shirley,
We do apologise about the miscommunication.
We are in fact going to continue selling the Twisp Clearo and we are not forcing our Twisp customers to purchase the new devices rather than the Clearo. We have just extended our range of devices.
With regards to the coils. We will continue selling the single coils as well. Be assured that we will follow up with our Eastgate store and make sure that this does not happen again.
One of our customer support agents will get in touch with you shortly to discuss.
Kindest Regards,
The Twisp Team
Hi Shirley,
We do apologise about the miscommunication.
We are in fact going to continue selling the Twisp Clearo and we are not forcing our Twisp customers to purchase the new devices rather than the Clearo. We have just extended our range of devices.
With regards to the coils. We will continue selling the single coils as well. Be assured that we will follow up with our Eastgate store and make sure that this does not happen again.
One of our customer support agents will get in touch with you shortly to discuss.
Kindest Regards,
The Twisp Team
