1 reviews | Active since Nov 2015
Twisp is a *******!!!
I purchased the Twisp Edge Device on the 24/10/2015. After using it for a few weeks, I noticed the liquid tends to come up through the mouth piece and straight into my mouth. I took the device back to the branch at Clearwater Mall and they said I am using it incorrectly and not cleaning the device properly. They showed me what to do. a few days later the device gave the same problem and they changed the base plate but that worked for two days and the problem came back!<br> I got tired of this issue and too it back to Clearwater Mall for a full refund but they said they cannot help with a refund as Twisp Policy says they will only give me the cost of the Battery. I even suggested upgrading my device to the new Aero Device and I will even pay the difference for the Aero Device but they said they cannot do that Either!<br> I think this is truly unacceptable and utterly ridiculous that Twisp cannot take Ownership to a manufacturing error on this device. Now I as a Client is stuck with a device that I cannot use properly or actually use at all!!! This is the Worse Service I have ever received, it shocking that Twisp would treat their clients in such a poor matter!!!
Hi Kendall
Thank you for contacting us.
All our devices come with a Warranty which of course means we will gladly assist in servicing and getting you device to work the way it is meant to. All our staff are there to be able to assist you and troubleshoot the device if there is a problem that is experienced.
With the problem that you have mentioned, it sounds like the Coil inside the device could be becoming over saturated (which means there is to much liquid pulling into the coil). There could be a number of factors that are causing this, and they can easily be resolved.
We will get one of our agents to contact you, to get some more information to see how we can assist further in getting the device working.
Hi Kendall
Thank you for contacting us.
All our devices come with a Warranty which of course means we will gladly assist in servicing and getting you device to work the way it is meant to. All our staff are there to be able to assist you and troubleshoot the device if there is a problem that is experienced.
With the problem that you have mentioned, it sounds like the Coil inside the device could be becoming over saturated (which means there is to much liquid pulling into the coil). There could be a number of factors that are causing this, and they can easily be resolved.
We will get one of our agents to contact you, to get some more information to see how we can assist further in getting the device working.