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1 reviews | Active since May 2016

29 Nov 2018, 11:55

Twisp has no customer service.

I have been trying to resolve an issue of a cracked Twisp ION atomiser tank with Twisp now for over a week. Their online service and app is of no use, it takes them 48 hours to get back to a person. On contacting the nearest Twisp Kiosk to me (East Rand Mall) I didn't get any joy there either. All I want to know is where and how much is a new Atomiser tank for my device? No one seems to be able to answer this question???? Although my Twisp is still under the 6 month warranty I was advised that a cracked Atomiser tank does not fall under warranty as this is deemed as damage or daily use. Fine! Then please advise where and how much is a new atomiser tank???? For a Black Twisp ION device, bought on the 26 October 2018 at Clicks Norkem Mall. As Twisp is the more expensive vape device and liquid on the market I would expect better customer service and response time. Maybe it is best to go to a cheaper alternative where customers are treated better?

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply29 Nov 2018, 13:32
Official
Good Afternoon Lorraine, thank you for taking the time to reach out to us. We see that you have sent us an email  an hour before posting on Hellopeter with regards to your query. Upon our investigation we see that one of our agents has been in correspondence with you requesting which colour tank you are looking for so that we can try our best to source stock for you. We have been waiting for you to get back to us to further assist you with regards to this matter, as we will always try our best to assist our customers. The price of the Ion tank is R319,95.