Twisp Galleria/Gateway branch - No stock - faulty device

Hi,

My Twisp Vega was recently ****** and I went to the Galleria Twisp branch to purchase a new Vega starter kit.

I was told they didn't have any stock of the Vega, they only have the Vega mini starter kits.

I then purchased the Vega mini starter kit only to find once I got home that the battery is faulty and not detecting the head properly, I can see the gold pin isn't properly aligned/centered on the battery.

I then went to the Umhlanga Gateway branch, 50km away, to exchange the device hoping to exchange the Mini and purchase the Vega which I was originally looking for.

I was then informed by the Gateway branch that they also don't have stock of the Vega and they don't know when they will have stock again, but they can exchange the faulty Vega mini battery that I have.

I then informed them that I would rather wait for the Vega to be in stock again and pay the difference to get the Vega.

My problem now is according to your exchange policy I have 10 days to exchange the product and I don't know when your branches will have stock of the Vega device again or if I will be assisted in exchanging/upgrading the faulty Mini for the bigger Vega.

Kindly advise.

Regards, JustinH