HK
Hamza K

1 reviews | Active since Dec 2013

19 Jun 2015, 11:30

Twisp faulty devices no assistance or repair

I Purchased 2 of the new edge devices about a month ago.<br> <br> To date the device is not functioning properly, it constantly leaks, the battery dies, liquid comes into your mouth. Apart from it ruining the clothing we keep the device in.<br> <br> I have been back and forth to the twisp store with these devices almost every week and each week I am told something new. The latest being I have to clean the device every day, and twice a day!<br> <br> After complaining and complaining I get through to the customer relations manager who inform me that he will send an email to the store to instruct them on how to fix it. <br> <br> I go to the store and they replace the ring and coil and lo and behold, the device is doing the same thing.<br> <br> The best part about is the staff are being informed that the device offers a warranty when in actual fact the handbook in the device clearly states a guarantee!<br> <br> Apart from this I don't even want to go down the road of all the hiccups I had with my points on the system and issues with the other devices.<br> <br> I am officially done with twisp!<br> <br> Mohammed

0
Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply19 Jun 2015, 12:42
Official
Hello khanhamza,

Hi Mohammed,

Very sorry to hear about your experience so far.

One of our experienced Customer Support agents will get in touch with you to discuss this matter further.

Kindest Regards,
The Twisp Team