AS
Avishkar S

1 reviews | Active since Sept 2015

10 Sept 2015, 10:19

TWISP EDGE LEAKING LIQUID

I purchased the twisp edge about a month ago (13 August 2015) and immediately stopped smoking conventional cigarettes in favour of my twisp which has been great however, over the past week or two i have noticed that my Twisp edge had begun leaking hot liquid into my mouth whenever i use it, it also appears to be leaking out of the side, which means my hands, clothes and any surface it is place on is messed with liquid - what can i do? I expect the device to function properly as it was not cheap, nor is the liquid which is being wasted. Not to mention I am now faced with the choice of dealing with nicotine cravings or having toxic warm liquid spill into my mouth if I use my Twisp.. Also just to point out i have attempted finding the coils for the device at two clicks stores and both seem to be out of stock - whats going on??? Really hope this can be resolved as turning back to conventional smoking will be a major set back for me.

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply10 Sept 2015, 10:45
Official
Hello Avi1989,

Hi Avishkar

Thank you for sending us your concerns.

The issues you have mentioned can most certainly be resolved with regards to the liquid leaking. It is a maintenance fix and can be done at any of our Kiosks.

We are aware that some of the clicks have had stock issues and we are contacting them to ensure that is resolved.

We will also be getting one of agents to contact you directly, so that we can get some further information regarding your device, to assist you further.