Twisp Edge Battery Catches fire...

So, I've been a Twisp fan for ages... but I'm not so sure anymore. In Feb 2017, my Twisp Edge battery decided to go to ruins, I was out of town but found a kiosk and purchased a new one straight away. 2 months later, the battery starts playing up, I reported it to Twisp and a very nice consultant assisted me in changing my battery out at a local kiosk. This happened around July 2018. It's been 6 months since I got the new battery... tonight, after my battery was charged, I tried to use it. The next thing smoke started bellowing out of the battery USB port, it was an electrical burning smell and it was hot as hell. I instantly dumped it in water since I was afraid the battery might explode.

I've lost faith in Twisp and honestly don't know if I can trust this brand anymore :(