LS
Leigh S

1 reviews | Active since Mar 2015

26 Oct 2016, 11:10

Twisp Edge Atomizer

<p> </p> <p>I have now been sold the wrong atomizer on two occasions by different twisp stores. The first time was by a store agent at Tygervalley Mall and the second instance was at N1 City Mall. The reason I would not know that this was the incorrect part on both these occasions was because I bought the Old Twisp Edge 2nd hand from a friend of mine. </p> <p> </p> <p>I am not happy that even though I emphasized to both sales persons that “coil” I required was for the above-mentioned model - they both sold me the wrong part. Is your staff not supposed to be well trained on your products, whether new or old? </p> <p>I don’t think it would be fair to me as “new” twisp client to be first of all sold the wrong part and now I would need to go buy another one for the third time!! My time / fuel / money wasted - because the staff at both these stores sold me the incorrect product.</p> <p>I would like to have some feedback on this please? As this is certainly not the service or customer advice that I would expect from a premium brand like TWISP. </p>

0
Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply28 Oct 2016, 09:58
Official

Hi Leigh

Thank you for contacting us.

We are sorry to hear of this service that you received, and we would like to get some more information from you regarding what has happened. We will be getting an agent to contact you.

Best regards,