SB
Schalk B

1 reviews | Active since Aug 2015

11 Aug 2015, 19:57

TWISP EDGE

Good evening.<br> I would like to compliant the awesome service that i received form Chris, He is always willing to help me no matter what even though i am a first time Twisper.<br> <br> Please do take note that i have taken the Twisp EDGE unit and i have completely stopped smoking.<br> I will only lay the complaint that the Twisp EDGE is faulty after replacing coils every 3 to 4 days.<br> Chris has arranged that i can bring back the device since i have used 8 coils in the last 5 weeks.<br> I would like you to take note that Chris is the best pre and post sales person i have dealt with.<br> <br> I was hoping by buying the more expansive unit that i will not have any issues with the device due to the fact i was brought up learning if you buy cheap you pay more, in this case it was far from the truth.<br> I have read up on the complaints on hello peter of the EDGE device and it seems everyone is complaining about the same things, coils doesn't last,liquid fills the vape channel in to the mouth, battery don't last<br> ? will be returning my device this week and hope we can get the issues resolved after all the coil changes, and battery changes, My device is now only 2 months old. bought on 1 June 2015

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply12 Aug 2015, 09:23
Official
Hello Schalkb9917,

Hi Schalk,

We thank you for the positive feedback regarding Chris at Twisp Northgate. Be assured that we will relay your message to management.

With regards to the issues you are experiencing with your Edge device, please expect communication from one of our Support Agents during the course of the day.

Kind Regards,
The Twisp Team

Best regards,